Shipping Policy

All items are shipped via UPS or Federal Express. Items will be shipped ground unless otherwise specified. Express delivery is available at an additional charge. Your options include: Overnight, Next Day or 2nd Day delivery. Shipping charges will be calculated once the order is ready to ship and will be added to your total. KMI IMI GROUP will not be held liable for any lost or damaged items in the mail. Shipping is one of our largest concerns here at KMI IMI GROUP. Each item is meticulously packaged to sustain reasonable impacts.

In the case of any damage or theft, the buyer must contact us and the shipping company within 48 hours. We will do our best to help resolve any shipping issues. All discrepancies between the packing list and products received must be reported to KMI IMI GROUP within 48 hours of receipt of the package to qualify for a credit. International buyers, please note: KMI IMI GROUP will not be held liable for any packages shipped abroad once they have left the country. International items which undergo theft, damage, and/or extended delays are all issues which the buyer must resolve with his or her own country’s officials. Our goal is to ship all products as promptly and safely as possible. Orders are shipped out within 24-72 hours after receipt of the order. However, this may vary depending on the volume of the order and the time the order was placed. If an item is back ordered, we will inform you of the lead time and estimated delivery, which may take anywhere from a day to several weeks.

​A rerouted package due to inaccurate information will be subject to a charge of $15.00.